Use the Google account used at checkout. Google Website Subscriptions can be billed through Google Pay or Google Play. Check the sender of your receipt to find the correct service.

• Google Pay: open Subscriptions & services, find Vetscraft and select Manage.
• Google Play: open Payments & subscriptions → Subscriptions, then select Vetscraft.

Google’s subscription management guide

Open Google Play, tap your profile picture, then choose Payments & subscriptions → Subscriptions → Vetscraft. Use the Google account that made the purchase. You can review renewal dates and the available payment, plan-change or cancellation options there.

Open Settings → your name → Subscriptions → Vetscraft. Use the Apple Account used for the purchase. Review the renewal or expiry date and the available subscription options.

1. Open the management page for the provider that bills your subscription.
2. Select Vetscraft and choose the cancellation option.
3. Complete all confirmation steps.
4. Check the resulting cancellation status and end date. Keep the confirmation.

For a standard paid monthly plan, access normally continues until the end of the period you have paid for. For example, a plan paid on 15 October would normally remain available until 15 November if renewal is cancelled during that period. Your provider’s confirmed end date applies. Refunds or revoked purchases can affect access.

Uninstalling the app, signing out or deleting your Vetscraft account does not cancel a subscription billed by Google or Apple. Cancel through the original provider before your next renewal.

Cancellation does not automatically refund an earlier payment.

Check your existing subscription in Subscription & billing. For a purchase through the app store on your current device, open Account → Subscription plans in the Vetscraft app and review any available upgrades. For other changes, use the original billing provider’s management options.

Review the new price, effective date and any billing adjustments before confirming. If the change you need is unavailable, contact Vetscraft for guidance. Starting a subscription with a different provider does not automatically cancel your existing one, and both may charge separately.

Your Subscription & billing page shows available payment details. Use the provider shown on your receipt for the full payment history, official receipts and payment settings.

• Google Website Subscription: use Google Pay or Google Play, depending on who sent your receipt.
• Google Play: open Payments & subscriptions to review payment history or methods.
• Apple: use Apple’s billing page for receipts and purchase history. On iPhone or iPad, open Settings → your name → Payment & Shipping to manage payment methods.

1. Sign in to the Vetscraft account linked to your subscription. Check the email address carefully.
2. For an app purchase, check that Google Play or the App Store uses the account used for the original purchase.
3. In the Vetscraft app, open Account → Restore purchases on the platform where you purchased. This checks existing purchases and does not start a new subscription.
4. For a website purchase, follow any Vetscraft account activation email. Check your spam folder. Activation links are valid for 7 days; if yours has expired, request a new activation email. Website purchases are not restored through Google Play or Apple’s purchase restoration.
5. If payment is pending, check its status with the provider before trying another purchase.
6. If access is still missing, contact Vetscraft with your account email, billing provider and order reference. Please do not buy another plan to fix missing access.

Yes. Sign in with the same linked Vetscraft account on both. Benefits depend on your plan and the device you use. Download articles in the app before going offline; offline reading requires an active Diamond plan. You do not need another subscription just to sign in on another device.

Each subscription may renew and charge separately. Check all subscriptions in Subscription & billing and with Google or Apple. Cancel unwanted renewals through each original billing provider. Moving to another device or starting a new subscription does not cancel the earlier one.

Check the receipt and the Google or Apple account used for the purchase. Request a refund through the provider that charged you, following its current policies. Eligibility and decisions depend on that provider.

If you need Vetscraft to help identify a purchase or resolve account access, email your account email, purchase platform and order reference to hello@vetscraft.com.